Under the United Kingdom’s Consumer Contracts Regulations (formerly Distance Selling Regulations, 2014) you have the right to cancel your order for any item purchased from Full on Fitness Clothing for a full refund.
Order cancellations must be made via email to firstname.lastname@example.org within 14 days of the day after you receive the goods. However, if your order has already been processed and shipped, you will be liable for returning the order.
Refunds and Exchanges
Mark which items you are returning on your Full on Fitness invoice and appropriately pack and post item(s) within 14 days of receipt. Any returns received after this period may be rejected. If you’re unsure on whether you’re eligible to return an item, please contact our support team by email at email@example.com.
The customer must cover all returns costs unless otherwise instructed by a member of our support team.
You as the customer, are liable for your parcel until the moment it reaches Full on Fitness Clothing. We recommend sending returns via recorded delivery to avoid any issues with your return reaching us.
Refunds are issued against the original payment method used on your order and will usually reach you within 7 working days of Full on Fitness Clothing receiving your return. You will receive an email confirming your refund.
Exchanged items will be dispatched on our standard delivery service free of charge within 7 working days of your return being processed. If there are any issues with your return, you will be contacted by email.
• You MUST take reasonable care of the item(s) purchased
• We CANNOT accept returns or exchanges on any items that have been washed
• ANY items returned covered in animal or human hair will NOT be accepted
• ANY items which are discontinued and no longer sold on the website CANNOT be returned for exchange or refund
• ANY items found to have a distinct smell (deodorant, aftershave, body odor etc) will not be accepted
Full on Fitness Clothing has the right to refuse a return should it not follow our returns guidelines.
If you believe your product is Faulty due to manufacturing, please contact our customer support team via (). You will be asked to send photos of the fault; this is to simply speed up the process of rectifying the issue you may have. The cost to return the item, if deemed faulty, will be covered by Full on Fitness Clothing.
Any faulty items must be returned within 30 days of your original purchase date unless otherwise instructed by our support team.
Any Full on Fitness Clothing products purchased from an exhibition you may have attended can only be returned for an exchange or online credit.